E-Commerce in Malaysia

With 33.9% of the Population have purchased online for the past year and and 66.6% have purchased last week over e-commerce in Malaysia.  

Malaysia - Financial Maturity

33.9% of the consumer has purchased online

In Malaysia, there are about 21.3% of population that actively use credit card and about 73.8% that use debit card.  While 33.9% of the general consumers in , There is only 32.6% of them uses online banking.

% Have an account with a financial institution

% Have a credit card

% Have a debit card

% Have a mobile money account

% Make or receive digital payments

% Make or purchase online

% Use online banking

% Use internet to pay bill

Malaysia - E-Commerce Activity Overview

How are customers here in Malaysia leverage E-Commerce on a weekly basis

% of people purchase a product or service online each week

% of people ordered groceries via an online store each week

% of people buy second hand item online each week

% of people use online price comparison service each week

% of people use a buy now pay later service each week

Malaysia - Demographic

How are e-commerce consumers demographic distributed in Malaysia

Data is updated in March, 2022. Survey is from 2021.

Malaysia - E-Commerce Drivers

For customers in Malaysia, what factors would most encourage them to complete an online purchase?

Data is updated in March, 2022. Survey is from 2021.

Malaysia - E-Commerce in Consumer Goods

E-Commerce Consumer Goods Spend Distribution in Malaysia

In , there are about 14.43 million number of people purchasing consumer goods via the internet.  The total market is worth 8.17 billion USD, with average annual revenue per customer about 566 USD.

Also, there are around 55.9% of those customers purchasing consumer goods on e-commerce store with their mobile phone

Electronics: 2,730,000,000 USD
Fashion: 2,540,000,000 USD
Furniture: 741,000,000 USD
Toys & Hobbies: 620,900,000 USD
Personal & Household Care: 970,900,000 USD
Food: 151,700,000 USD
Beverage: 42,790,000 USD
Physical Media: 377,800,000 USD

Malaysia - E-Commerce in Travel

E-Commerce Travel Spend Distribution

Data is updated in March, 2022. Data is from 2021.

Flights: 717,900,000 USD
Car Rental: 258,200,000 USD
Train: 19,190,000 USD
Long Distance Bus: 70,600,000 USD
Hotel: 528,400,000 USD
Packaged Holiday: 1,050,000,000 USD
Vacation Rental: 253,400,000 USD
Cruise: 3,930,000 USD

Malaysia - Food Delivery

Annual Spend on E-Commerce Digital Media Download & Subscription

Data is updated in March, 2022. Data is from 2021.

Total Spend: 662,300,000 USD
Video Games: 427,700,000 USD
Video on Demand: 124,000,000 USD
E-Publishing: 85,430,000 USD
Digital Music: 25,160,000 USD

Malaysia - Food Delivery

The Online Food Delivery Market in Malaysia

In , there are about 8.05 million people that actively order food via online platforms, with year on year growth of the number of people at 19.6%.  The total market value is 281.1 million USD with value per user at 34.92 USD.

YoY Change in The Number of People

YoY Change in The Value of Online Food Delivery Orders

Annual Food Delivery Order Per User

Malaysia - Digital Payment

The Digital Payment Landscape in Malaysia

In , there are about 14.52 million people that actively order food via online platforms, with year on year growth of the number of people at 10.3%.  The total transaction value is 14.06 billion USD with transaction per user at 969 USD.

YoY Change in The Number of People

YoY Change in The Value of Online Food Delivery Orders

Annual Food Delivery Order Per User